John Welsh

(425) 296-2701 | johnhenrywelsh@gmail.com

About me

I have a proven track record of delivering high impact solutions in unique work environments with over ten years experience supporting a variety of desktop, cloud, and mobile technologies while providing outstanding metrics driven customer service and support. I excel at building relationships, overcoming barriers, finding solutions to complex problems, and doing the impossible.

Employment

Google, Inc. 3/2007 — Present

Kirkland, WA

Operations Manager, Corporate Mobile Operations

Enable Google to be highly productive and secure using cutting edge mobile technologies, devices, and infrastructure by providing exceptional service on a global scale.

• Record of successful staff career development and job satisfaction.

• Adept at changing priorities to make quick decisions with limited information.

• Managed successful large scale complex deployment projects with limited resources on short timelines.

• Co-founded engineering team developing mobile products for Android and Enterprise. Heavily influenced product designs and features.

• Manage 30K+ diverse mobile fleet and 20M budget for phones+tablets, infrastructure and in-building system augmentation.

• Authored company-wide polices and technical requirements for mobile security, use and support.

• Helped Negotiate major US and global carrier service agreements.

• Designed procedures and managed development of software tools and automation for mobile support triage, escalation, and issue resolution.

• System Administration of BlackBerry environment using MS Exchange and Google Apps Connector.

• Traditional desktop and cloud break/fix tech support for Windows, Mac, Linux, printer, WiFi, network, video conferencing, telecom, mobile, including resource planning and equipment procurement.

Arnold Worldwide 5/2005 — 2/2007

Boston, MA

Technical Support Analyst

IT support for the creative and financial teams of an award winning advertising agency with clients such as McDonalds, RadioShack, Amtrak, and ESPN. Apple Macintosh system deployment and server/client administration and documentation. Supported Microsoft Windows 2000/XP clients and a variety of software including the Adobe line of creative apps and MS Office and Outlook. Performed hardware service and repairs on Apple and Dell products.

Tech Superpowers, Inc. 12/2003 — 5/2005

Boston, MA

Apple Certified Service Technician

Service technician and consultant for a Boston based Apple Specialist technology company serving clients such as Bose, Staples, Genetech, and several local colleges and universities including MIT, Harvard and Boston University. Extensive travel throughout New England, service and repairs on all Apple computer models. Server administration, software configuration, and data backup and recovery.

Stahancyk, Kent, & Hook P.C. 12/2001 — 10/2003

Portland, OR

Information Systems Administrator

Originally hired to provided graphic design services, promoted to Information Systems Administrator and transformed the technology department of a thriving law firm. Transitioned over fifty employees from Apple Mac OS 9 to mac OS X and new hardware including classroom style training and server setup. Performed an 80,000 document conversion from Word perfect to MS Word format using basic scripting and third party utilities. Wrote computer usage and security guidelines and moved to a paperless office using PDF scanners and FileMaker Pro database automation. Web site creation, domain management, and event support.

Forkdesign, Inc. 09/1999 — 11/2001

St. Johnsbury, VT

Founding Partner, Graphic Artist

Startup graphic design company with the goal of providing local businesses a higher standard of creative services in the Northeast Kingdom community of Vermont. Provided leadership, creative direction, performed sales calls, accounting and general business functions.

Education

BA Lyndon State College, VT 2000